Zomato To Introduce Tamper-Proof Tapes After Social Media Storm Over Delivery Person Video

Following a movie of a food delivery man using a Zomato t-shirt, eating food from boxes that he was carrying in a company shipping bag went viral on Monday, online food ordering stage, Zomato said that it would introduce tamper-proof tapes and other precautionary measures to make sure that such an incident doesn't occur again.

The two-minute long video shows the delivery man sitting on his scooter and eating from two boxes then repackaging them and putting them back in the shipping bag. While the credibility of the video remains to confirmed, Zomato has received flak from users over Twitter and Facebook within the episode.

Terming it an odd and rare scenario, the Delhi-based firm encouraged its customers to bring up the"tiniest anomalies" in their order and said that it would"instruct our delivery fleet of over 1.5 lakh spouses to highlight or escalate any such deviations to us."

From memes and jokes about using too many coupon codes to serious expressions of disbelief, the Twitterati were quick to latch on the incident. Soon enough the news had spread into other social websites too.

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This is the organization's next public controversy in 3 months following the firm changed its policies for Zomato Gold -- its subscription-based restaurant service in September. According to before Zomato Gold's regulations, diners could avail 1+1 on food or 2+2 on drinks, due to which the ceremony sold like hotcakes as it was launched in 2017.

Read more: For violating policies 58 million videos were Eliminated past quarter by YouTube

However this year Zomato altered the conditions with this service and connected the number of freebies to the number of diners. The change didn't go well with Zomato Gold users, with a lot of them carrying to societal websites to express their disapproval. Existing users are displeased with the recent shift, with some pointing out that changing conditions post subscription is unjust. Some have also said that while Zomato has the rights to alter the coverage, they need to be replacing it to get new users since the present ones had already paid up for annually.

After a review of the video, Zomato revealed that the movie was shot in Madurai, which the person in the video was a delivery partner for the company. Zomato has stated that while the company understands that this was a human error in judgment, it has taken him of the delivery fleet.

"The episode only makes our dedication to fleet training, scheduling and process is even stronger," Zomato explained. 

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